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When Good Means Failing: Resisting Corporate Satisfaction Surveys

August 10, 2014 by Museum Fatigue

This morning before checking out of our hotel, I noticed a letter on the desk in the room. The letter, written by the local hotel’s General Manager, mentioned that we might be receiving a satisfaction survey from corporate Best Western by email within a few weeks. The letter encouraged us to be sure and be “extremely satisfied” with our stay. In fact, if we weren’t extremely satisfied, the letter entreated us to contact the general manager directly by email or […]

Categories: Consumption, Corporate Culture, Discipline, Surveillance • Tags: Best Western, customer satisfaction, hotels, service industry, surveys

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The Chinese Businessman and His Magic

June 20, 2013 by Museum Fatigue

[I was going through some old drafts of posts-never-completed this morning and decided to delete the ones I’ll likely never complete. Others, like this one are parts of ideas or beginnings of drafts that never got finished but don’t deserve to be deleted because there is something there worth keeping. So I’ve decided to just post them as-is.] Earlier this summer, just outside of Shenyang, China, the group with which I was traveling stopped for a visit to a small […]

Categories: China, Collecting, Corporate Culture, Material Culture, Objects of Power • Tags: buddha, 貔貅, guangong, guanyu, manufacturing, pixiu, Shenyang, 关羽, 沈阳

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Don’t Fear The Twinkie Apocalypse

November 18, 2012 by Museum Fatigue

“Preparing for the Twinkpocalypse.” Recently it seems that any little thing might be a sign of The End of Days. We have endured the threat of an avian flu apocalypse and an unrelated, but unnerving bird apocalypse. There have been snopocalypses, a few snomageddons, or stormageddons. Fears of swine flu inspired Pork-pocalypse. On the horizon there are various immanent economic apocalypses. It seems that every few months the arrival of an invasive species, an unexpected weather event, spreading disease, natural disaster or humanmade catastrophe is interpreted as a […]

Categories: Consumption, Corporate Culture, End of Times, Food, Labor, Zombie • Tags: apocalypse, armageddon, food, Hostess, Twinkie, unions

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