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When Good Means Failing: Resisting Corporate Satisfaction Surveys

August 10, 2014 by Museum Fatigue

This morning before checking out of our hotel, I noticed a letter on the desk in the room. The letter, written by the local hotel’s General Manager, mentioned that we might be receiving a satisfaction survey from corporate Best Western by email within a few weeks. The letter encouraged us to be sure and be “extremely satisfied” with our stay. In fact, if we weren’t extremely satisfied, the letter entreated us to contact the general manager directly by email or […]

Categories: Consumption, Corporate Culture, Discipline, Surveillance • Tags: Best Western, customer satisfaction, hotels, service industry, surveys

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Don’t Fear The Twinkie Apocalypse

November 18, 2012 by Museum Fatigue

“Preparing for the Twinkpocalypse.” Recently it seems that any little thing might be a sign of The End of Days. We have endured the threat of an avian flu apocalypse and an unrelated, but unnerving bird apocalypse. There have been snopocalypses, a few snomageddons, or stormageddons. Fears of swine flu inspired Pork-pocalypse. On the horizon there are various immanent economic apocalypses. It seems that every few months the arrival of an invasive species, an unexpected weather event, spreading disease, natural disaster or humanmade catastrophe is interpreted as a […]

Categories: Consumption, Corporate Culture, End of Times, Food, Labor, Zombie • Tags: apocalypse, armageddon, food, Hostess, Twinkie, unions

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